Journal tags: technology

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On reading

On Tyranny by Timothy Snyder is a very short book. Most of the time, this is a feature, not a bug.

There are plenty of non-fiction books I’ve read that definitely could’ve been much, much shorter. Books that have a good sensible idea, but one that could’ve been written on the back of a napkin instead of being expanded into an arbitrarily long form.

In the world of fiction, there’s the short story. I guess the equivelent in the non-fiction world is the essay. But On Tyranny isn’t an essay. It’s got chapters. They’re just really, really short.

Sometimes that brevity means that nuance goes out the window. What might’ve been a subtle argument that required paragraphs of pros and cons in another book gets reduced to a single sentence here. Mostly that’s okay.

The premise of the book is that Trump’s America is comparable to Europe in the 1930s:

We are no wiser than the Europeans who saw democracy yield to fascism, Nazism, or communism. Our one advantage is that we might learn from their experience.

But in making the comparison, Synder goes all in. There’s very little accounting for the differences between the world of the early 20th century and the world of the early 21st century.

This becomes really apparent when it comes to technology. One piece of advice offered is:

Make an effort to separate yourself from the internet. Read books.

Wait. He’s not actually saying that words on screens are in some way inherently worse than words on paper, is he? Surely that’s just the nuance getting lost in the brevity, right?

Alas, no:

Staring at screens is perhaps unavoidable but the two-dimensional world makes little sense unless we can draw upon a mental armory that we have developed somewhere else. … So get screens out of your room and surround yourself with books.

I mean, I’m all for reading books. But books are about what’s in them, not what they’re made of. To value words on a page more than the same words on a screen is like judging a book by its cover; its judging a book by its atoms.

For a book that’s about defending liberty and progress, On Tyranny is puzzingly conservative at times.

Re-evaluating technology

There’s a lot of emphasis put on decision-making: making sure you’re making the right decision; evaluating all the right factors before making a decision. But we rarely talk about revisiting decisions.

I think perhaps there’s a human tendency to treat past decisions as fixed. That’s certainly true when it comes to evaluating technology.

I’ve been guilty of this. I remember once chatting with Mark about something written in PHP—probably something I had written—and I made some remark to the effect of “I know PHP isn’t a great language…” Mark rightly called me on that. The language wasn’t great in the past but it has come on in leaps and bounds. My perception of the language, however, had not updated accordingly.

I try to keep that lesson in mind whenever I’m thinking about languages, tools and frameworks that I’ve investigated in the past but haven’t revisited in a while.

Andy talks about this as the tech tool carousel:

The carousel is like one of those on a game show that shows the prizes that can be won. The tool will sit on there until I think it’s gone through enough maturing to actually be a viable tool for me, the team I’m working with and the clients I’m working for.

Crucially a carousel is circular: tools and technologies come back around for re-evaluation. It’s all too easy to treat technologies as being on a one-way conveyer belt—once they’ve past in front of your eyes and you’ve weighed them up, that’s it; you never return to re-evaluate your decision.

This doesn’t need to be a never-ending process. At some point it becomes clear that some technologies really aren’t worth returning to:

It’s a really useful strategy because some tools stay on the carousel and then I take them off because they did in fact, turn out to be useless after all.

See, for example, anything related to cryptobollocks. It’s been well over a decade and blockchains remain a solution in search of problems. As Molly White put it, it’s not still the early days:

How long can it possibly be “early days”? How long do we need to wait before someone comes up with an actual application of blockchain technologies that isn’t a transparent attempt to retroactively justify a technology that is inefficient in every sense of the word? How much pollution must we justify pumping into our atmosphere while we wait to get out of the “early days” of proof-of-work blockchains?

Back to the web (the actual un-numbered World Wide Web)…

Nolan Lawson wrote an insightful article recently about how he senses that the balance has shifted away from single page apps. I’ve been sensing the same shift in the zeitgeist. That said, both Nolan and I keep an eye on how browsers are evolving and getting better all the time. If you weren’t aware of changes over the past few years, it would be easy to still think that single page apps offer some unique advantages that in fact no longer hold true. As Nolan wrote in a follow-up post:

My main point was: if the only reason you’re using an SPA is because “it makes navigations faster,” then maybe it’s time to re-evaluate that.

For another example, see this recent XKCD cartoon:

“You look around one day and realize the things you assumed were immutable constants of the universe have changed. The foundations of our reality are shifting beneath our feet. We live in a house built on sand.”

The day I discovered that Apple Maps is kind of good now

Perhaps the best example of a technology that warrants regular re-evaluation is the World Wide Web itself. Over the course of its existence it has been seemingly bettered by other more proprietary technologies.

Flash was better than the web. It had vector graphics, smooth animations, and streaming video when the web had nothing like it. But over time, the web caught up. Flash was the hare. The World Wide Web was the tortoise.

In more recent memory, the role of the hare has been played by native apps.

I remember talking to someone on the Twitter design team who was designing and building for multiple platforms. They were frustrated by the web. It just didn’t feel as fully-featured as iOS or Android. Their frustration was entirely justified …at the time. I wonder if they’ve revisited their judgement since then though.

In recent years in particular it feels like the web has come on in leaps and bounds: service workers, native JavaScript APIs, and an astonishing boost in what you can do with CSS. Most important of all, the interoperability between browsers is getting better and better. Universal support for new web standards arrives at a faster rate than ever before.

But developers remain suspicious, still prefering to trust third-party libraries over native browser features. They made a decision about those libraries in the past. They evaluated the state of browser support in the past. I wish they would re-evaluate those decisions.

Alas, inertia is a very powerful force. Sticking with a past decision—even if it’s no longer the best choice—is easier than putting in the effort to re-evaluate everything again.

What’s the phrase? “Strong opinions, weakly held.” We’re very good at the first part and pretty bad at the second.

Just the other day I was chatting with one of my colleagues about an online service that’s available on the web and also as a native app. He was showing me the native app on his phone and said it’s not a great app.

“Why don’t you add the website to your phone?” I asked.

“You know,” he said. “The website’s going to be slow.”

He hadn’t tested this. But years of dealing with crappy websites on his phone in the past had trained him to think of the web as being inherently worse than native apps (even though there was nothing this particular service was doing that required any native functionality).

It has become a truism now. Native apps are better than the web.

And you know what? Once upon a time, that would’ve been true. But it hasn’t been true for quite some time …at least from a technical perspective.

But even if the technologies in browsers have reached parity with native apps, that won’t matter unless we can convince people to revisit their previously-formed beliefs.

The technologies are the easy bit. Getting people to re-evaluate their opinions about technologies? That’s the hard part.

TEDxBrighton 2022

I went to TEDxBrighton on Friday. I didn’t actually realise it was happening until just a couple of days beforehand, but I once I knew, I figured I should take advantage of it being right here in my own town.

All in all, it was a terrific day. The MCing by Adam Pearson was great—just the right mix of enthusiasm and tongue-in-cheek humour. The curation of the line-up worked well too. The day was broken up into four loosely-themed sections. As I’m currently in the process of curating an event myself, I can appreciate how challenging it is.

Each section opened with a musical act. Again, having been involved behind the scenes with many events myself, I was impressed by the audaciousness, just from a logistical perspective. It all went relatively smoothly.

The talks at a TED or TEDx event can be a mixed bag. You can have a scientist on stage distilling years of research into a succint message followed by someone talking nonsense about some pseudo-psychological self-help scheme. But at TEDxBrighton, we lucked out.

A highlight for me was Dr James Mannion talking about implementation science—something that felt directly applicable to design work. Victoria Jenkins was also terrific, and again, her points about inclusive design felt very relevant. And of course I really enjoyed the space-based talks by Melissa Thorpe and Bianca Cefalo. Now that I think about it, just about everyone was great: Katie Vincent, Lewis Wedlock, Dina Nayeri—they all wowed me.

With one exception. There was a talk that was supposed to be about the future of democracy. In reality it quickly veered into DAOs before descending into a pitch for crypto and NFTs. The call to action was literally for everyone in the audience to go out and get a crypto wallet and buy an NFT …using ethereum no less! We were exhorted to use an unbelievably wasteful and energy-intensive proof-of-work technology to get our hands on a receipt for a JPG …from the same stage that would later highlight the work of climate activists like Tommie Eaton. It was really quite disgusting. The fear-based message of the talk was literally about getting in on the scheme before it’s too late. At one point we were told to “do the research.” I’m surprised we weren’t all told that we’re “not going to make it.”

A disgraceful shill for a ponzi scheme would’ve ruined any other event. Fortunately the line-up at TEDxBrighton was so strong that one scam artist couldn’t torpedo the day. Just like crypto itself—and associated bollocks like NFTs and web3—it was infuriating to have to sit through it in the short term, but then it just faded away into insignificance. One desperate peddler of snake oil couldn’t make a dent in an otherwise great day.

Declarative design

I feel like in the past few years there’s been a number of web design approaches that share a similar mindset. Intrinsic web design by Jen; Every Layout by Andy and Heydon; Utopia by Trys and James.

To some extent, their strengths lie in technological advances in CSS: flexbox, grid, calc, and so on. But more importantly, they share an approach. They all focus on creating the right inputs rather than trying to control every possible output. Leave the final calculations for those outputs to the browser—that’s what computers are good at.

As Andy puts it:

Be the browser’s mentor, not its micromanager.

Reflecting on Utopia’s approach, Jim Nielsen wrote:

We say CSS is “declarative”, but the more and more I write breakpoints to accommodate all the different ways a design can change across the viewport spectrum, the more I feel like I’m writing imperative code. At what quantity does a set of declarative rules begin to look like imperative instructions?

In contrast, one of the principles of Utopia is to be declarative and “describe what is to be done rather than command how to do it”. This approach declares a set of rules such that you could pick any viewport width and, using a formula, derive what the type size and spacing would be at that size.

Declarative! Maybe that’s the word I’ve been looking for to describe the commonalities between Utopia, Every Layout, and intrinsic web design.

So if declarative design is a thing, does that also mean imperative design is also a thing? And what might the tools and technologies for imperative design look like?

I think that Tailwind might be a good example of an imperative design tool. It’s only about the specific outputs. Systematic thinking is actively discouraged; instead you say exactly what you want the final pixels on the screen to be.

I’m not saying that declarative tools—like Utopia—are right and that imperative tools—like Tailwind—are wrong. As always, it depends. In this case, it depends on the mindset you have.

If you agree with this statement, you should probably use an imperative design tool:

CSS is broken and I want my tools to work around the way CSS has been designed.

But if you agree with this statement, you should probably use a declarative design tool:

CSS is awesome and I want my tools to amplify the way that CSS had been designed.

If you agree with the first statement but you then try using a declarative tool like Utopia or Every Layout, you will probably have a bad time. You’ll probably hate it. You may declare the tool to be “bad”.

Likewise if you agree with the second statement but you then try using an imperative tool like Tailwind, you will probably have a bad time. You’ll probably hate it. You may declare the tool to be “bad”.

It all depends on whether the philosophy behind the tool matches your own philosophy. If those philosophies match up, then using the tool will be productive and that tool will act as an amplifier—a bicycle for the mind. But if the philosophy of the tool doesn’t match your own philosophy, then you will be fighting the tool at every step—it will slow you down.

Knowing that this spectrum exists between declarative tools and imperative tools can help you when you’re evaluating technology. You can assess whether a web design tool is being marketed on the premise that CSS is broken or on the premise that CSS is awesome.

I wonder whether your path into web design and development might also factor into which end of the spectrum you’d identify with. Like, if your background is in declarative languages like HTML and CSS, maybe intrisic web design really resonates. But if your background is in imperative languages like JavaScript, perhaps Tailwind makes more sense to you.

Again, there’s no right or wrong here. This is about matching the right tool to the right mindset.

Personally, the declarative design approach fits me like a glove. It feels like it’s in the tradition of John’s A Dao Of Web Design or Ethan’s Responsive Web Design—ways of working with the grain of the web.

Today, the distant future

It’s a bit of a cliché to talk about living in the future. It’s also a bit pointless. After all, any moment after the big bang is a future when viewed from any point in time before it.

Still, it’s kind of fun when a sci-fi date rolls around. Like in 2015 when we reached the time depicted in Back To The Future 2, or in 2019 when we reached the time of Blade Runner.

In 2022 we are living in the future of web standards. Again, technically, we’re always living in the future of any past discussion of web standards, but this year is significant …in a very insignificant way.

It all goes back to 2008 and an interview with Hixie, editor of the HTML5 spec at the WHATWG at the time. In it, he mentioned the date 2022 as the milestone for having two completely interoperable implementations.

The far more important—and ambitious—date was 2012, when HTML5 was supposed to become a Candidate Recommendation, which is standards-speak for done’n’dusted.

But the mere mention of the year 2022 back in the year 2008 was too much for some people. Jeff Croft, for example, completely lost his shit (Jeff had a habit of posting angry rants and then denying that he was angry or ranty, but merely having a bit of fun).

The whole thing was a big misunderstanding and soon irrelevant: talk of 2022 was dropped from HTML5 discussions. But for a while there, it was fascinating to see web designers and developers contemplate a year that seemed ludicriously futuristic. Jeff wrote:

God knows where I’ll be in 13 years. Quite frankly, I’ll be pretty fucking disappointed in myself (and our entire industry) if I’m writing HTML in 13 years.

That always struck me as odd. If I thought like that, I’d wonder what the point would be in making anything on the web to begin with (bear in mind that both my own personal website and The Session are now entering their third decade of life).

I had a different reaction to Jeff, as I wrote in 2010:

Many web developers were disgusted that such a seemingly far-off date was even being mentioned. My reaction was the opposite. I began to pay attention to HTML5.

But Jeff was far from alone. Scott Gilbertson wrote an angry article on Webmonkey:

If you’re thinking that planning how the web will look and work 13 years from now is a little bit ridiculous, you’re not alone.

Even if your 2022 ronc-o-matic web-enabled toaster (It slices! It dices! It browses! It arouses!) does ship with Firefox v22.3, will HTML still be the dominant language of web? Given that no one can really answer that question, does it make sense to propose a standard so far in the future?

(I’m re-reading that article in the current version of Firefox: 95.0.2.)

Brian Veloso wrote on his site:

Two-thousand-twenty-two. That’s 14 years from now. Can any of us think that far? Wouldn’t our robot overlords, whether you welcome them or not, have taken over by then? Will the internet even matter then?

From the comments on Jeff’s post, there’s Corey Dutson:

2022: God knows what the Internet will look like at that point. Will we even have websites?

Dan Rubin, who has indeed successfully moved from web work to photography, wrote:

I certainly don’t intend to be doing “web work” by that time. I’m very curious to see where the web actually is in 14 years, though I can’t imagine that HTML5 will even get that far; it’ll all be obsolete before 2022.

Joshua Works made a prediction that’s worryingly close to reality:

I’ll be surprised if website-as-HTML is still the preferred method for moving around the tons of data we create, especially in the manner that could have been predicted in 2003 or even today. Hell, iPods will be over 20 years old by then and if everything’s not run as an iPhone App, then something went wrong.

Someone with the moniker Grand Caveman wrote:

In 2022 I’ll be 34, and hopefully the internet will be obsolete by then.

Perhaps the most level-headed observation came from Jonny Axelsson:

The world in 2022 will be pretty much like the world in 2009.

The world in 2009 is pretty much like 1996 which was pretty much like the world in 1983 which was pretty much like the world in 1970. Some changes are fairly sudden, others are slow, some are dramatic, others subtle, but as a whole “pretty much the same” covers it.

The Web in 2022 will not be dramatically different from the Web in 2009. It will be less hot and it will be less cool. The Web is a project, and as it succeeds it will fade out of our attention and into the background. We don’t care about things when they work.

Now that’s a sensible perspective!

So who else is looking forward to seeing what the World Wide Web is like in 2036?

I must remember to write a blog post then and link back to this one. I have no intention of trying to predict the future, but I’m willing to bet that hyperlinks will still be around in 14 years.

Speaking of long bets…

Inertia

When I’ve spoken in the past about evaluating technology, I’ve mentioned two categories of tools for web development. I still don’t know quite what to call these categories. Internal and external? Developer-facing and user-facing?

The first category covers things like build tools, version control, transpilers, pre-processers, and linters. These are tools that live on your machine—or on the server—taking what you’ve written and transforming it into the raw materials of the web: HTML, CSS, and JavaScript.

The second category of tools are those that are made of the raw materials of the web: CSS frameworks and JavaScript libraries.

I think the criteria for evaluating these different kinds of tools should be very different.

For the first category, developer-facing tools, use whatever you want. Use whatever makes sense to you and your team. Use whatever’s effective for you.

But for the second category, user-facing tools, that attitude is harmful. If you make users download a CSS or JavaScript framework in order to benefit your workflow, then you’re making users pay a tax for your developer convenience. Instead, I firmly believe that user-facing tools should provide some direct benefit to end users.

When I’ve asked developers in the past why they’ve chosen to use a particular JavaScript framework, they’ve been able to give me plenty of good answers. But all of those answers involved the benefit to their developer workflow—efficiency, consistency, and so on. That would be absolutely fine if we were talking about the first category of tools, developer-facing tools. But those answers don’t hold up for the second category of tools, user-facing tools.

If a user-facing tool is only providing a developer benefit, is there any way to turn it into a developer-facing tool?

That’s very much the philosophy of Svelte. You can compare Svelte to other JavaScript frameworks like React and Vue but you’d be missing the most important aspect of Svelte: it is, by design, in that first category of tools—developer-facing tools:

Svelte takes a different approach from other frontend frameworks by doing as much as it can at the build step—when the code is initially compiled—rather than running client-side. In fact, if you want to get technical, Svelte isn’t really a JavaScript framework at all, as much as it is a compiler.

You install it on your machine, you write your code in Svelte, but what it spits out at the other end is HTML, CSS, and JavaScript. Unlike Vue or React, you don’t ship the library to end users.

In my opinion, this is an excellent design decision.

I know there are ways of getting React to behave more like a category one tool, but it is most definitely not the default behaviour. And default behaviour really, really matters. For React, the default behaviour is to assume all the code you write—and the tool you use to write it—will be sent over the wire to end users. For Svelte, the default behaviour is the exact opposite.

I’m sure you can find a way to get Svelte to send too much JavaScript to end users, but you’d be fighting against the grain of the tool. With React, you have to fight against the grain of the tool in order to not send too much JavaScript to end users.

But much as I love Svelte’s approach, I think it’s got its work cut out for it. It faces a formidable foe: inertia.

If you’re starting a greenfield project and you’re choosing a JavaScript framework, then Svelte is very appealing indeed. But how often do you get to start a greenfield project?

React has become so ubiquitous in the front-end development community that it’s often an unquestioned default choice for every project. It feels like enterprise software at this point. No one ever got fired for choosing React. Whether it’s appropriate or not becomes almost irrelevant. In much the same way that everyone is on Facebook because everyone is on Facebook, everyone uses React because everyone uses React.

That’s one of its biggest selling points to managers. If you’ve settled on React as your framework of choice, then hiring gets a lot easier: “If you want to work here, you need to know React.”

The same logic applies from the other side. If you’re starting out in web development, and you see that so many companies have settled on using React as their framework of choice, then it’s an absolute no-brainer: “if I want to work anywhere, I need to know React.”

This then creates a positive feedback loop. Everyone knows React because everyone is hiring React developers because everyone knows React because everyone is hiring React developers because…

At no point is there time to stop and consider if there’s a tool—like Svelte, for example—that would be less harmful for end users.

This is where I think Astro might have the edge over Svelte.

Astro has the same philosophy as Svelte. It’s a developer-facing tool by default. Have a listen to Drew’s interview with Matthew Phillips:

Astro does not add any JavaScript by default. You can add your own script tags obviously and you can do anything you can do in HTML, but by default, unlike a lot of the other component-based frameworks, we don’t actually add any JavaScript for you unless you specifically tell us to. And I think that’s one thing that we really got right early.

But crucially, unlike Svelte, Astro allows you to use the same syntax as the incumbent, React. So if you’ve learned React—because that’s what you needed to learn to get a job—you don’t have to learn a new syntax in order to use Astro.

I know you probably can’t take an existing React site and convert it to Astro with the flip of a switch, but at least there’s a clear upgrade path.

Astro reminds me of Sass. Specifically, it reminds me of the .scss syntax. You could take any CSS file, rename its file extension from .css to .scss and it was automatically a valid Sass file. You could start using Sass features incrementally. You didn’t have to rewrite all your style sheets.

Sass also has a .sass syntax. If you take a CSS file and rename it with a .sass file extension, it is not going to work. You need to rewrite all your CSS to use the .sass syntax. Some people used the .sass syntax but the overwhelming majority of people used .scss

I remember talking with Hampton about this and he confirmed the proportions. It was also the reason why one of his creations, Sass, was so popular, but another of his creations, Haml, was not, comparitively speaking—Sass is a superset of CSS but Haml is not a superset of HTML; it’s a completely different syntax.

I’m not saying that Svelte is like Haml and Astro is like Sass. But I do think that Astro has inertia on its side.

Memories of Ajax

I just finished watching The Billion Dollar Code, a German language miniseries on Netflix. It’s no Halt and Catch Fire, but it combines ’90s nostalgia, early web tech, and an opportunity for me to exercise my German comprehension.

It’s based on a true story, but with amalgamated characters. The plot, which centres around the preparation for a court case, inevitably invites comparison to The Social Network, although this time the viewpoint is from that of the underdogs trying to take on the incumbent. The incumbent is Google. The underdogs are ART+COM, artist-hackers who created the technology later used by Google Earth.

Early on, one of the characters says something about creating a one-to-one model of the whole world. That phrase struck me as familiar…

I remember being at the inaugural Future Of Web Apps conference in London back in 2006. Discussing the talks with friends afterwards, we all got a kick out of the speaker from Google, who happened to be German. His content and delivery was like a wonderfully Stranglovesque mad scientist. I’m sure I remember him saying something like “vee made a vun-to-vun model of the vurld.”

His name was Steffen Meschkat. I liveblogged the talk at the time. Turns out he was indeed on the team at ART+COM when they created Terravision, the technology later appropriated by Google (he ended up working at Google, which doesn’t make for as exciting a story as the TV show).

His 2006 talk was all about Ajax, something he was very familiar with, being on the Google Maps team. The Internet Archive even has a copy of the original audio!

It’s easy to forget now just how much hype there was around Ajax back then. It prompted me to write a book about combining Ajax and progressive enhancement.

These days, no one talks about Ajax. But that’s not because the technology went away. Quite the opposite. The technology became so ubiquituous that it no longer even needs a label.

A web developer today might ask “what’s Ajax?” in the same way that a fish might ask “what’s water?”

The cage

I subscribe to Peter Gasston’s newsletter, The Tech Landscape. It’s good. Peter’s a smart guy with his finger on the pulse of many technologies that are beyond my ken. I recommend subscribing.

But I was very taken aback by what he wrote in issue 202. It was to do with algorithmic recommendation engines.

This week I want to take a little dump on a tweet I read. I’m not going to link to it (I’m not that person), but it basically said something like: “I’m afraid to Google something because I don’t want the algorithm to think I like it, and I’m afraid to click a link because I don’t want the algorithm to show me more like it… what a cage.”

I saw the same tweet. It resonated with me. I had responded with a link to a post I wrote a while back called Get safe. That post made two points:

  1. GET requests shouldn’t have side effects. Adding to a dossier on someone’s browsing habits definitely counts as a side effect.
  2. It is literally a fundamental principle of the web platform that it should be safe to visit a web page.

But Peter describes ubiquitous surveillance as a feature, not a bug:

It’s observing what someone likes or does, then trying to make recommendations for more things like it—whether that’s books, TV shows, clothes, advertising, or whatever. It works on probability, so it’s going to make better guesses the more it knows you; if you like ten things of type A, then liking one thing of type B shouldn’t be enough to completely change its recommendations. The problem is, we don’t like “the algorithm” if it doesn’t work, and we don’t like it if works too well (“creepy!”). But it’s not sinister, and it’s not a cage.

He would be correct if the balance of power were tipped towards the person actively looking for recommendations. As I said in my earlier post:

Don’t get me wrong: building a profile of someone based on their actions isn’t inherently wrong. If a user taps on “like” or “favourite” or “bookmark”, they are actively telling the server to perform an update (and so those actions should be POST requests). But do you see the difference in where the power lies?

When Peter says “it’s not sinister, and it’s not a cage” that may be true for him, but that is not a shared feeling, as the original tweet demonstrates. I don’t think it’s fair to dismiss someone else’s psychological pain because you don’t think they “get it”. I’m pretty sure everyone “gets” how recommendation engines are supposed to work. That’s not the issue. Trying to provide relevant content isn’t the problem. It’s the unbelievably heavy-handed methods that make it feel like a cage.

Peter uses the metaphor of a record shop:

“The algorithm” is the best way to navigate a world of infinite choice; imagine you went to a record shop (remember them?) which had every recording ever released; how would you find new music? You’d either buy music by bands you know you already liked, or you’d take a pure gamble on something—which most of the time would be a miss. So you’d ask a store worker, and they’d recommend the music they liked—but that’s no guarantee you’d like it. A good worker would ask what type of music you like, and recommend music based on that—you might not like all the recommendations, but there’s more of a chance you’d like some. That’s just what “the algorithm” does.

But that’s not true. You don’t ask “the algorithm” for a recommendation—it foists them on you whether you want them or not. A more apt metaphor would be that you walked by a record shop once and the store worker came out and followed you down the street, into your home, and watched your every move for the rest of your life.

What Peter describes sounds great—a helpful knowledgable software agent that you ask for recommendations. But that’s not what “the algorithm” is. And that’s why it feels like a cage. That’s why it is a cage.

The original tweet was an open, honest, and vulnerable insight into what online recommendation engines feel like. That’s a valuable insight that should be taken on board, not dismissed.

And what a lack of imagination to look at an existing broken system—that doesn’t even provide good recommendations while making people afraid to click on links—and shrug and say that this is the best we can do. If this really is “is the best way to navigate a world of infinite choice” then it’s no wonder that people feel like they need to go on a digital detox and get away from their devices in order to feel normal. It’s like saying that decapitation is the best way of solving headaches.

Imagine living in a surveillance state like East Germany, and saying “Well, how else is the government supposed to make informed decisions without constantly monitoring its citizens?” I think it’s more likely that you’d feel like you’re in a cage.

Apples to oranges? Kind of. But whether it’s surveillance communism or surveillance capitalism, there’s a shared methodology at work. They’re both systems that disempower people for the supposedly greater good of amassing data. Both are built on the false premise that problems can be solved by getting more and more data. If that results in collateral damage to people’s privacy and mental health, well …it’s all for the greater good, right?

It’s fucking bullshit. I don’t want to live in that cage and I don’t want anyone else to have to live in it either. I’m going to do everything I can to tear it down.

Principles and the English language

I work with words. Sometimes they’re my words. Sometimes they’re words that my colleagues have written:

One of my roles at Clearleft is “content buddy.” If anyone is writing a talk, or a blog post, or a proposal and they want an extra pair of eyes on it, I’m there to help.

I also work with web technologies, usually front-of-the-front-end stuff. HTML, CSS, and JavaScript. The technologies that users experience directly in web browsers.

I think a lot about design principles for the web. The two principles I keep coming back to are the robustness principle and the principle of least power.

When it comes to words, the guide that I return to again and again is George Orwell, specifically his short essay, Politics and the English Language.

Towards the end, he offers some rules for writing.

  1. Never use a metaphor, simile, or other figure of speech which you are used to seeing in print.
  2. Never use a long word where a short one will do.
  3. If it is possible to cut a word out, always cut it out.
  4. Never use the passive where you can use the active.
  5. Never use a foreign phrase, a scientific word, or a jargon word if you can think of an everyday English equivalent.
  6. Break any of these rules sooner than say anything outright barbarous.

These look a lot like design principles. Not only that, but some of them look like specific design principles. Take the robustness principle:

Be conservative in what you send, be liberal in what you accept.

That first part applies to Orwell’s third rule:

If it is possible to cut a word out, always cut it out.

Be conservative in what words you send.

Then there’s the principle of least power:

Choose the least powerful language suitable for a given purpose.

Compare that to Orwell’s second rule:

Never use a long word where a short one will do.

That could be rephrased as:

Choose the shortest word suitable for a given purpose.

Or, going in the other direction, the principle of least power could be rephrased in Orwell’s terms as:

Never use a powerful language where a simple language will do.

Oh, I like that! I like that a lot.

The principle of most availability

I’ve been thinking some more about the technical experience of booking a vaccination apointment and how much joy it brought me.

I’ve written before about how I’ve got a blind spot for the web so it’s no surprise that I was praising the use of a well marked-up form, styled clearly, and unencumbered by unnecessary JavaScript. But other technologies were in play too: Short Message Service (SMS) and email.

All of those technologies are platform-agnostic.

No matter what operating system I’m using, or what email software I’ve chosen, email works. It gets more complicated when you introduce HTML email. My response to that is the same as the old joke; you know the one: “Doctor, it hurts when I do this.” (“Well, don’t do that.”)

No matter what operating system my phone is using, SMS works. It gets more complicated when you introduce read receipts, memoji, or other additions. See my response to HTML email.

Then there’s the web. No matter what operating system I’m using on a device that could be a phone or a tablet or a laptop or desktop tower, and no matter what browser I’ve chosen to use, the World Wide Web works.

I originally said:

It feels like the principle of least power in action.

But another way of rephrasing “least power” is “most availability.” Technologies that are old, simple, and boring tend to be more widely available.

I remember when software used to come packaged in boxes and displayed on shelves. The packaging always had a list on the side. It looked like the nutritional information on a food product, but this was a list of “system requirements”: operating system, graphics card, sound card, CPU. I never liked the idea of system requirements. It felt so …exclusionary. And for me, the promise of technology was liberation and freedom to act on my own terms.

Hence my soft spot for the boring and basic technologies like email, SMS, and yes, web pages. The difference with web pages is that you can choose to layer added extras on top. As long as the fundamental functionality is using universally-supported technology, you’re free to enhance with all the latest CSS and JavaScript. If any of it fails, that’s okay: it falls back to a nice solid base.

Alas, many developers don’t build with this mindset. I mean, I understand why: it means thinking about users with the most boring, least powerful technology. It’s simpler and more exciting to assume that everyone’s got a shared baseline of newer technology. But by doing that, you’re missing out on one of the web’s superpowers: that something served up at the same URL with the same underlying code can simultaneously serve people with older technology and also provide a whizz-bang experience to people with the latest and greatest technology.

Anyway, I’ve been thinking about the kind of communication technologies that are as universal as email, SMS, and the web.

QR codes are kind of heading in that direction, although I still have qualms because of their proprietary history. But there’s something nice and lo-fi about them. They’re like print stylesheets in reverse (and I love print stylesheets). A funky little bridge between the physical and the digital. I just wish they weren’t so opaque: you never know if scanning that QR code will actually take you to the promised resource, or if you’re about to rickroll yourself.

Telephone numbers kind of fall into the same category as SMS, but with the added option of voice. I’ve always found the prospect of doing something with, say, Twilio’s API more interesting than building something inside a walled garden like Facebook Messenger or Alexa.

I know very little about chat apps or voice apps, but I don’t think there’s a cross-platform format that works with different products, right? I imagine it’s like the situation with native apps which require a different codebase for each app store and operating system. And so there’s a constant stream of technologies that try to fulfil the dream of writing once and running everywhere: React Native, Flutter.

They’re trying to solve a very clear and obvious problem: writing the same app more than once is really wasteful. But that’s the nature of the game when it comes to runtime-specific apps. The only alternative is to either deliberately limit your audience …or apply the principle of least power/most availability.

The wastefulness of having to write the same app for multiple platforms isn’t the only thing that puts me off making native apps. The exclusivity works in two directions. There’s the exclusive nature of the runtime that requires a bespoke codebase. There’s also the exclusive nature of the app store. It feels like a return to shelves of packaged software with strict system requirements. You can’t just walk in and put your software on the shelf. That’s the shopkeeper’s job.

There is no shopkeeper for the World Wide Web.

Living Through The Future

You can listen to audio version of Living Through The Future.

Usually when we talk about “living in the future”, it’s something to do with technology: smartphones, satellites, jet packs… But I’ve never felt more like I’m living in the future than during The Situation.

On the one hand, there’s nothing particularly futuristic about living through a pandemic. They’ve occurred throughout history and this one could’ve happened at any time. We just happen to have drawn the short straw in 2020. Really, this should feel like living in the past: an outbreak of a disease that disrupts everyone’s daily life? Nothing new about that.

But there’s something dizzyingly disconcerting about the dominance of technology. This is the internet’s time to shine. Think you’re going crazy now? Imagine what it would’ve been like before we had our network-connected devices to keep us company. We can use our screens to get instant updates about technologies of world-shaping importance …like beds and face masks. At the same time as we’re starting to worry about getting hold of fresh vegetables, we can still make sure that whatever meals we end up making, we can share them instantaneously with the entire planet. I think that, despite William Gibson’s famous invocation, I always figured that the future would feel pretty futuristic all ‘round—not lumpy with old school matters rubbing shoulders with technology so advanced that it’s indistinguishable from magic.

When I talk about feeling like I’m living in the future, I guess what I mean is that I feel like I’m living at a time that will become History with a capital H. I start to wonder what we’ll settle on calling this time period. The Covid Point? The Corona Pause? 2020-P?

At some point we settled on “9/11” for the attacks of September 11th, 2001 (being a fan of ISO-8601, I would’ve preferred 2001-09-11, but I’ll concede that it’s a bit of a mouthful). That was another event that, even at the time, clearly felt like part of History with a capital H. People immediately gravitated to using historical comparisons. In the USA, the comparison was Pearl Harbour. Outside of the USA, the comparison was the Cuban missile crisis.

Another comparison between 2001-09-11 and what we’re currently experiencing now is how our points of reference come from fiction. Multiple eyewitnesses in New York described the September 11th attacks as being “like something out of a movie.” For years afterwards, the climactic showdowns in superhero movies that demolished skyscrapers no longer felt like pure escapism.

For The Situation, there’s no shortage of prior art to draw upon for comparison. If anthing, our points of reference should be tales of isolation like Robinson Crusoe. The mundane everyday tedium of The Situation can’t really stand up to comparison with the epic scale of science-fictional scenarios, but that’s our natural inclination. You can go straight to plague novels like Stephen King’s The Stand or Emily St. John Mandel’s Station Eleven. Or you can get really grim and cite Cormac McCarthy’s The Road. But you can go the other direction too and compare The Situation with the cozy catastrophes of John Wyndham like Day Of The Triffids (or just be lazy and compare it to any of the multitude of zombie apocalypses—an entirely separate kind of viral dystopia).

In years to come there will be novels set during The Situation. Technically they will be literary fiction—or even historical fiction—but they’ll feel like science fiction.

I remember the Chernobyl disaster having the same feeling. It was really happening, it was on the news, but it felt like scene-setting for a near-future dystopian apocalypse. Years later, I was struck when reading Wolves Eat Dogs by Martin Cruz-Smith. In 2006, I wrote:

Halfway through reading the book, I figured out what it was: Wolves Eat Dogs is a Cyberpunk novel. It happens to be set in present-day reality but the plot reads like a science-fiction story. For the most part, the book is set in the post-apocolyptic landscape of Prypiat, near Chernobyl. This post-apocolyptic scenario just happens to be real.

The protagonist, Arkady Renko, is sent to this frightening hellish place following a somewhat far-fetched murder in Moscow. Killing someone with a minute dose of a highly radioactive material just didn’t seem like a very realistic assassination to me.

Then I saw the news about Alexander Litvinenko, the former Russian spy who died this week, quite probably murdered with a dose of polonium-210.

I’ve got the same tingling feeling about The Situation. Fact and fiction are blurring together. Past, present, and future aren’t so easy to differentiate.

I really felt it last week standing in the back garden, looking up at the International Space Station passing overhead on a beautifully clear and crisp evening. I try to go out and see the ISS whenever its flight path intersects with southern England. Usually I’d look up and try to imagine what life must be like for the astronauts and cosmonauts on board, confined to that habitat with nowhere to go. Now I look up and feel a certain kinship. We’re all experiencing a little dose of what that kind of isolation must feel like. Though, as the always-excellent Marina Koren points out:

The more experts I spoke with for this story, the clearer it became that, actually, we have it worse than the astronauts. Spending months cooped up on the ISS is a childhood dream come true. Self-isolating for an indefinite period of time because of a fast-spreading disease is a nightmare.

Whenever I look up at the ISS passing overhead I feel a great sense of perspective. “Look what we can do!”, I think to myself. “There are people living in space!”

Last week that feeling was still there but it was tempered with humility. Yes, we can put people in space, but here we are with our entire way of life put on pause by something so small and simple that it’s technically not even a form of life. It’s like we’re the martians in H.G. Wells’s War Of The Worlds; all-conquering and formidable, but brought low by a dose of dramatic irony, a Virus Ex Machina.

Priorities

I recently wrote about a web-specific example of a general principle for choosing the right tool for the job:

JavaScript should only do what only JavaScript can do.

I was—yet again—talking about appropriateness. Use the right technology for the task at hand. Here’s the example I gave:

It feels “wrong” when a powerful client-side JavaScript framework is applied to something that could be accomplished using HTML. Making a blog that’s a single page app is over-engineering.

Surprisingly, I got some pushback on this. Šime Vidas wrote:

Based on my experience, this is not necessarily the case.

Going from server-side rendering and progressive enhancement via JS to a single-page app powered by a JS framework was a enormous reduction in complexity for me (so the opposite of over-engineering).

(Emphasis mine.) He goes on to say:

My main concerns are ease of use & maintainability. If you get those things right, you’re good and it’s not over-engineering.

There’s no doubt that maintainability is a desirable goal. And ease of use for the developer is also important …but I think they pale in comparison to ease of use for the end user.

To be fair, the specific use-case I mentioned was making a blog. And a blog is a personal thing. You can do whatever the heck you like on your own website and don’t let anyone tell you otherwise.

So I probably chose a poor example to illustrate my point. I was thinking more about when you’re making websites for a living. You’re being paid money to make something available on the web. In that situation, I strongly believe that user needs should win out over developer convenience.

I wrote about this recently:

As a user-centred developer, my priority is doing what’s best for end users. That’s not to say I don’t value developer convenience. I do. But I prioritise user needs over developer needs. And in any case, those two needs don’t even come into conflict most of the time.

That’s why I responded to Šime, saying:

Your main concern should be user needs—not your own.

When I talk about over-engineering, I’m speaking from the perspective of end users, not developers.

Before considering your ease of use, and maintainability, consider users first.

In fairness to Šime, he’s being very open and honest about his priorities. I admire that. I’ve seen too many developers try to provide user experience justifications for decisions made for developer convenience. Once again I recommend Alex’s excellent article, The “Developer Experience” Bait-and-Switch:

The swap is executed by implying that by making things better for developers, users will eventually benefit equivalently. The unstated agreement is that developers share all of the same goals with the same intensity as end users and even managers. This is not true.

Now I worry I wasn’t specific enough when I talked about choosing appropriate technology:

Appropriateness is something I keep coming back to when it comes to evaluating web technologies. I don’t think there are good tools and bad tools; just tools that are appropriate or inapropriate for the task at hand.

I should have made it clear that I was talking about what is appropriate or inapropriate for users. I think I made the mistake of assuming that this was obvious, and didn’t need saying. I’ll try not to make that mistake again.

There’s a whole group of tools where this point isn’t even relevant—build tools, task runners, version control …anything that never directly touches the end user; use whatever works for you. But if you’re making decisions around HTML, ARIA, CSS, or JavaScript, then appropriateness for the end user should take precedence.

If you’re in that situation—you are being paid money to make websites, and you are making technology decisions—I urge you to remember Charlie’s words: it isn’t about you.

Principle

I like good design principles. I collect design principles—of varying quality—at principles.adactio.com. Ben Brignell also has a (much larger) collection at principles.design.

You can spot the less useful design principles after a while. They tend to be wishy-washy; more like empty aspirational exhortations than genuinely useful guidelines for alignment. I’ve written about what makes for good design principles before. Matthew Ström also asked—and answered—What makes a good design principle?

  • Good design principles are memorable.
  • Good design principles help you say no.
  • Good design principles aren’t truisms.
  • Good design principles are applicable.

I like those. They’re like design principles for design principles.

One set of design principles that I’ve included in my collection is from gov.uk: government design principles . I think they’re very well thought-through (although I’m always suspicious when I see a nice even number like 10 for the amount of items in the list). There’s a great line in design principle number two—Do less:

Government should only do what only government can do.

This wasn’t a theoretical issue. The multiple departmental websites that preceded gov.uk were notorious for having too much irrelevant content—content that was readily available elsewhere. It was downright wasteful to duplicate that content on a government site. It wasn’t appropriate.

Appropriateness is something I keep coming back to when it comes to evaluating web technologies. I don’t think there are good tools and bad tools; just tools that are appropriate or inapropriate for the task at hand. Whether it’s task runners or JavaScript frameworks, appropriateness feels like it should be the deciding factor.

I think that the design principle from GDS could be abstracted into a general technology principle:

Any particular technology should only do what only that particular technology can do.

Take JavaScript, for example. It feels “wrong” when a powerful client-side JavaScript framework is applied to something that could be accomplished using HTML. Making a blog that’s a single page app is over-engineering. It violates this principle:

JavaScript should only do what only JavaScript can do.

Need to manage state or immediately update the interface in response to user action? Only JavaScript can do that. But if you need to present the user with some static content, JavaScript can do that …but it’s not the only technology that can do that. HTML would be more appropriate.

I realise that this is basically a reformulation of one of my favourite design principles, the rule of least power:

Choose the least powerful language suitable for a given purpose.

Or, as Derek put it:

In the web front-end stack — HTML, CSS, JS, and ARIA — if you can solve a problem with a simpler solution lower in the stack, you should. It’s less fragile, more foolproof, and just works.

ARIA should only do what only ARIA can do.

JavaScript should only do what only JavaScript can do.

CSS should only do what only CSS can do.

HTML should only do what only HTML can do.

The World-Wide Work

I’ve been to a lot of events and I’ve seen a lot of talks. I find that, even after all this time, I always get something out of every presentation I see. Kudos to anyone who’s got the guts to get up on stage and share their thoughts.

But there are some talks that are genuinely special. When they come along, it’s a real privilege to be in the room. Wilson’s talk, When We Build was one of those moments. There are some others that weren’t recorded, but will always stay with me.

Earlier this year, I had the great honour of opening the New Adventures conference in Nottingham. I definitely felt a lot of pressure, and I did my utmost to set the scene for the day. The final talk of the day was delivered by my good friend Ethan. He took it to another level.

Like I said at the time:

Look, I could gush over how good Ethan’s talk was, or try to summarise it, but there’s really no point. I’ll just say that I felt the same sense of being present at something genuinely important that I felt when I was in the room for his original responsive web design talk at An Event Apart back in 2010. When the video is released, you really must watch it.

Well, the video has been released and you really must watch it. Don’t multitask. Don’t fast forward. Set aside some time and space, and then take it all in.

The subject matter, the narrative structure, the delivery, and the message come together in a unique way.

If, having watched the presentation, you want to dive deeper into any of Ethan’s references, check out the reading list that accompanies the talk.

I mentioned that I felt under pressure to deliver a good opener for New Adventures. I know that Ethan was really feeling the pressure too. He needn’t have worried. He delivered one of the best conference talks I’ve ever seen.

Thank you, Ethan.

Frameworking

There are many reasons to use a JavaScript framework like Vue, Angular, or React. Last year, Nicole asked for some of those reasons. Her question received many, many answers from people pointing out the benefits of using a framework. Interesingly, though, not a single one of those benefits was for end users.

(Mind you, if the framework is being used on the server to pre-render pages, then it’s a moot point—in that situation, it makes no difference to the end user whether you use a framework or not.)

Hidde recently tried using a client-side JavaScript framework for the first time and documented the process:

In the last few months I built my very first framework-based front-end, in Vue.js. I complemented it with a router, a store and a GraphQL library, in order to have, respectively, multiple (virtual) pages, globally shared data and a smart way to load new data in my templates.

It’s a very even-handed write-up. I highly recommend reading it. He describes the pros and cons of using a framework and using vanilla JavaScript:

I am glad I tried a framework and found its features were extremely helpful in creating a consistent interface for my users. My hope is though, that I won’t forget about vanilla. It’s perfectly valid to build a website with no or few dependencies.

Speaking of vanilla JavaScript… the blogging machine that is Chris Ferdinandi also wrote a comparison post recently, asking Why do people choose frameworks over vanilla JS? Again, it’s very even-handed and well worth a read. He readily concedes that if you’re working at scale, a framework is almost certainly a good idea:

If you’re building a large scale application (literally Facebook, Twitter, QuickBooks scale), the performance wins of a framework make the overhead worth it.

Alas, I’ve seen many, many framework-driven sites that are most definitely not that operating at that scale. Trys speaks the honest truth here:

We kid ourselves into thinking we’re building groundbreakingly complex systems that require bleeding-edge tools, but in reality, much of what we build is a way to render two things: a list, and a single item. Here are some users, here is a user. Here are your contacts, here are your messages with that contact. There ain’t much more to it than that.

Just the other day, I saw a new site launch that was mostly a marketing site—the home page weighed over five megabytes, two megabytes of which were taken up with JavaScript, and the whole thing required JavaScript to render text to the screen (I’m not going to link to it because I don’t want to engage in any kind of public shaming and finger-wagging).

I worry that all the perfectly valid (developer experience) reasons for using a framwork are outweighing the more important (user experience) reasons for avoiding shipping your dependencies to end users. Like Alex says:

If your conception of “DX” doesn’t include it, or isn’t subservient to the user experience, rethink.

And yes, I am going to take this opportunity to link once again to Alex’s article The “Developer Experience” Bait-and-Switch. Please read it if you haven’t already. Please re-read it if you have.

Anyway, my main reason for writing this is to point you to thoughtful posts like Hidde’s and Chris’s. I think it’s great to see people thoughtfully weighing up the pros and cons of choosing any particular technology—I’m a bit obsessed with the topic of evaluating technology.

If you’re weighing up the pros and cons of using, say, a particular JavaScript library or framework, that’s wonderful. My worry is that there are people working in front-end development who aren’t putting that level of thought into their technology choices, but are instead using a particular framework because it’s what they’re used to.

To quote Grace Hopper:

The most dangerous phrase in the language is, ‘We’ve always done it this way.’

Dev perception

Chris put together a terrific round-up of posts recently called Simple & Boring. It links off to a number of great articles on the topic of complexity (and simplicity) in web development.

I had linked to quite a few of the articles myself already, but one I hadn’t seen was from David DeSandro who wrote New tech gets chatter:

You don’t hear about TextMate because TextMate is old. What would I tweet? Still using TextMate. Still good.

I think that’s a very good point.

It’s relatively easy to write and speak about new technologies. You’re excited about them, and there’s probably an eager audience who can learn from what you have to say.

It’s trickier to write something insightful about a tried and trusted (perhaps even boring) technology that’s been around for a while. You could maybe write little tips and tricks, but I bet your inner critic would tell you that nobody’s interested in hearing about that old tech. It’s boring.

The result is that what’s being written about is not a reflection of what’s being widely used. And that’s okay …as long as you know that’s the case. But I worry that theres’s a perception problem. Because of the outsize weighting of new and exciting technologies, a typical developer could feel that their skills are out of date and the technologies they’re using are passé …even if those technologies are actually in wide use.

I don’t know about you, but I constantly feel like I’m behind the curve because I’m not currently using TypeScript or GraphQL or React. Those are all interesting technologies, to be sure, but the time to pick any of them up is when they solve a specific problem I’m having. Learning a new technology just to mitigate a fear of missing out isn’t a scalable strategy. It’s reasonable to investigate a technology because you genuinely think it’s exciting; it’s quite another matter to feel like you must investigate a technology in order to survive. That way lies burn-out.

I find it very grounding to talk to Drew and Rachel about the people using their Perch CMS product. These are working developers, but they are far removed from the world of tools and frameworks forged in the startup world.

In a recent (excellent) article comparing the performance of Formula One websites, Jake made this observation at the end:

However, none of the teams used any of the big modern frameworks. They’re mostly Wordpress & Drupal, with a lot of jQuery. It makes me feel like I’ve been in a bubble in terms of the technologies that make up the bulk of the web.

I think this is very astute. I also think it’s completely understandable to form ideas about what matters to developers by looking at what’s being discussed on Twitter, what’s being starred on Github, what’s being spoken about at conferences, and what’s being written about on Ev’s blog. But it worries me when I see browser devrel teams focusing their efforts on what appears to be the needs of typical developers based on the amount of ink spilled and breath expelled.

I have a suspicion that there’s a silent majority of developers who are working with “boring” technologies on “boring” products in “boring” industries …you know, healthcare, government, education, and other facets of everyday life that any other industry would value more highly than Uber for dogs.

Trys wrote a great blog post called City life, where he compares his experience of doing CMS-driven agency work with his experience working at a startup in Shoreditch:

I was chatting to one of the team about my previous role. “I built two websites a month in WordPress”.

They laughed… “WordPress! Who uses that anymore?!”

Nearly a third of the web as it turns out - but maybe not on the Silicon Roundabout.

I’m not necessarily suggesting that there should be more articles and talks about older, more established technologies. Conferences in particular are supposed to give audiences a taste of what’s coming—they can be a great way of quickly finding out what’s exciting in the world of development. But we shouldn’t feel bad if those topics don’t match our day-to-day reality.

Ultimately what matters is building something—a website, a web app, whatever—that best serves end users. If that requires a new and exciting technology, that’s great. But if it requires an old and boring technology, that’s also great. What matters here is appropriateness.

When we’re evaluating technologies for appropriateness, I hope that we will do so through the lens of what’s best for users, not what we feel compelled to use based on a gnawing sense of irrelevancy driven by the perceived popularity of newer technologies.

Unsolved Problems by Beth Dean

An Event Apart in Seattle continues. It’s the afternoon of day two and Beth Dean is here to give a talk called Unsolved Problems:

Technology products are being adapted faster than ever. We’ve spent a lot of time adopting new technology, but not as much time considering the social impact of doing so. This talk looks at large scale system design in the offline world, and takes lessons from them to our online work. You’ll learn how to expand your design approach from self-contained products, to considering the broader systems in which they exist.

Fun fact: An Event Apart was the first conference that Beth attended over ten years ago.

Who recognises this guy on screen? It’s Robert Stack, the creepy host of Unsolved Mysteries. It was kind of like the X-Files. The X-Files taught Beth to be a sceptic. Imagine Beth’s surprise when her job at Facebook led her to actual conspiracies. It’s been a hard year, what with Cambridge Analytica and all.

Beth’s team is focused on how people experience ads, while the whole rest of the company is focused on ads from the opposite end. She’s the Fox Mulder of the company.

Technology today has incredible reach. In recent years, we’ve seen 1:1 harm. That’s when a product negatively effects someone directly. In their book, Eric and Sara point out that Facebook is often the first company to solve these problems.

1:many harm is another use of technology. Designing in isolation isn’t new to tech. We’ve seen 1:many harm in urban planning. Brasilia is a beautiful city that nobody wants to live in. You need messy, mixed-use spaces, not a space designed for cars. Niemeier planned for efficiency, not reality.

Eichler buildings were supposed to be egalitarian. But everything that makes these single-story homes great places to live also makes them great targets for criminals. Isolation by intentional design leads to a less safe place to live.

One of Frank Gehry’s buildings turned into a deathtrap when it was covered with snow. And in summer, the reflective material makes it impossible to sit on side of it. His Facebook office building has some “interesting” restroom allocation, which was planned last.

Ohio had a deer overpopulation problem. So the solution they settled on was to introduce coyotes. Now there’s a coyote problem. When coyotes breed with stray dogs, they start to get aggressive and they hunt in packs. This is the cobra effect: when the solution to your problem makes the problem worse. The British government offered a bounty for cobras in India. So people bred snakes for the bounty. So they got rid of the bounty …and then all those snakes were released into the wild.

So-called “ride sharing” apps are about getting one person from point A to point B. They’re not about making getting around easier in general.

Google traffic directions don’t factor in the effect of Google giving everyone the same traffic directions.

AirBnB drives up rent …even though it started out as a way to help people who couldn’t make rent. Sounds like cobra farming.

Automating Inequality by Virgina Eubanks is an excellent book about being dropped by health insurance. An algorithm did it. By taking broken systems and automating them, we accelerate disenfranchisement.

Then there’s Facebook. Psychological warfare is not new. Radio and television have influenced elections long before the internet. Politicians changed their language to fit the medium of radio.

The internet has removed all friction that helps us behave cooperatively. Removing friction was once our goal, but it turns out that friction is sometimes useful. The internet has turned into an outrage machine.

Solving problems in the isolation of our own products ignores the broader context of society.

The Waze map reflects cities as they are, not the way someone wishes them to be.

—Noam Bardin, CEO of Waze

From bulletin boards to today’s web, the internet has always been toxic because human nature is toxic. Maybe that’s the bigger problem to solve.

We can look to other industries…

Ideo redesigned the hospital experience. People were introduced to their entire care staff on their first visit. Sloan Kettering took a similar approach. Artwork serves as wayfinding. Every room has its own bathroom. A Chicago hostpital included gardens because it improves recovery.

These hospital examples all:

  • Designed for an intended outcome.
  • Met people where they were.
  • Strengthened existing support networks.

We’ve seen some bad examples from urban planning, but there are success stories too.

A person on a $30 bicycle is as important as someone in a $30,000 car, said Enrique Peñalosa.

Copenhagen once faced awful traffic congestion. Now people cycle everywhere. It’s the fastest way to get around. The city is designed for bicycles first. People rode more when it felt safer. It’s no coincidence that Copenhagen ranks as one of the most livable cities in the world.

Scandinavian prisons use a concept called restorative justice. The staff plays badminton with the inmates. They cook together. Treat people like dirt and they will act like dirt. Treat people like people and they will act like people. Recividism rates in Norway are now way low.

  • Design for dignity and cooperation.
  • Solve for everyone in a system.
  • Policy should reflect intended outcomes.

The deHavilland Comet was made of metal. After a few blew apart at the seams, they switched from rivetted material. Airlines today develop a culture of crew resource management that encourages people to speak up.

  • Plan for every point of failure.
  • Empower everyone on a team to solve problems.
  • Adapt.

What can we do?

  • Policies affect design. We need to work more closely with policy makers.
  • Question access. Are all opinions equal? Where are computers making decisions that should involve people.
  • Forget neutrality. Technology is not neutral. Neutrality allows us to abdicate responsibility.
  • Stay a litte bit paranoid. Think about what the worst case scenario might be.

Make people better curators. How might we allow people to assess the veracity of information for themselves? What if we gave people better tools to affect their overall experience, not just small customisations?

We can use what we know about people to bring out their best behaviours. We can empower people to take action instead of just outrage.

What if we designed for the good of the community instead of the success of individuals. Like the Vauban in Freiburg! It was squatted, and the city gave control to the squatters to create an eco neighbourhood with affordable housing.

We need to think about what kind of worlds we want to create. What if we made the web less like a mall and more like a public park?

These are hard problems. But we solve hard technology problems every day. We could be the first generation of builders to solve technology’s hard problems.

Mirrorworld

Over on the Failed Architecture site, there’s a piece about Kevin Lynch’s 1960 book The Image Of The City. It’s kind of fun to look back at a work like that, from today’s vantage point of ubiquitous GPS and smartphones with maps that bestow God-like wayfinding. How much did Lynch—or any other futurist from the past—get right about our present?

Quite a bit, as it turns out.

Lynch invented the term ‘imageability’ to describe the degree to which the urban environment can be perceived as a clear and coherent mental image. Reshaping the city is one way to increase imageability. But what if the cognitive map were complemented by some external device? Lynch proposed that this too could strengthen the mental image and effectively support navigation.

Past visions of the future can be a lot of fun. Matt Novak’s Paleofuture blog is testament to that. Present visions of the future are rarely as enjoyable. But every so often, one comes along…

Kevin Kelly has a new piece in Wired magazine about Augmented Reality. He suggests we don’t call it AR. Sounds good to me. Instead, he proposes we use David Gelernter’s term “the mirrorworld”.

I like it! I feel like the term won’t age well, but that’s not the point. The term “cyberspace” hasn’t aged well either—it sounds positively retro now—but Gibson’s term served its purpose in prompting discussing and spurring excitement. I feel like Kelly’s “mirrorworld” could do the same.

Incidentally, the mirrorworld has already made an appearance in the William Gibson book Spook Country in the form of locative art:

Locative art, a melding of global positioning technology to virtual reality, is the new wrinkle in Gibson’s matrix. One locative artist, for example, plants a virtual image of F. Scott Fitzgerald dying at the very spot where, in fact, he had his Hollywood heart attack, and does the same for River Phoenix and his fatal overdose.

Yup, that sounds like the mirrorworld:

Time is a dimension in the mirror­world that can be adjusted. Unlike the real world, but very much like the world of software apps, you will be able to scroll back.

Now look, normally I’m wary to the point of cynicism when it comes to breathless evocations of fantastical futures extropolated from a barely functioning technology of today, but damn, if Kevin Kelly’s enthusiasm isn’t infectious! He invokes Borges. He acknowledges the challenges. But mostly he pumps up the excitement by baldly stating possible outcomes as though they are inevitabilities:

We will hyperlink objects into a network of the physical, just as the web hyperlinked words, producing marvelous benefits and new products.

When he really gets going, we enter into some next-level science-fictional domains:

The mirrorworld will be a world governed by light rays zipping around, coming into cameras, leaving displays, entering eyes, a never-­ending stream of photons painting forms that we walk through and visible ghosts that we touch. The laws of light will govern what is possible.

And then we get sentences like this:

History will be a verb.

I kind of love it. I mean, I’m sure we’ll look back on it one day and laugh, shaking our heads at its naivety, but for right now, it’s kind of refreshing to read something so unabashedly hopeful and so wildly optimistic.

Audio I listened to in 2018

I wrapped up last year with a list of some of the best audio I listened to in 2017. This year I huffduffed about 260 pieces of audio, so I could do a similar end-of-year list for 2018. But I thought I’d do something a little different this time.

It seems like podcasting is going from strength to strength with each passing year. Some friends of mine started new podcasts in 2018. Matt started Hobby Horse, where he talks to people about their tangential obsessions. Meanwhile Khoi started Wireframe, a jolly good podcast about design.

Apart from the trend of everyone having their own podcast these days, there’s also been a trend for quite short and manageable “seasons” of podcasts. See, for example, Horizon Line by Atlas Obscura, which is just four episodes long. Given the cherry-picking nature of my usual audio consumption (the very reason I made Huffduffer in the first place), this trend suits me quite well. There have been a few podcast runs in 2018 that I can recommend in their entirety.

The Secret History Of The Future is a collaboration between Seth Stevenson and Tom Standage, one of my favourite non-fiction authors. They look at modern technology stories through the lens of the past, much like Standage has done in books like The Victorian Internet. There are annoying sponsor blurbs to skip past, but apart from that, it’s a top-notch podcast.

I discovered Settling The Score this year. It’s a podcast all about film scores. The two hosts have spent the year counting down the top 25 scores in the American Film Institute’s list of (supposedly) greatest scores in American cinema history. It’s a pleasure to listen to them take a deep dive into each film and its score, analysing what works and what doesn’t. It will also make you want to rewatch the movie in question.

By far my favourite podcast listening experience this year was with Stephen Fry’s Great Leap Years. It’s just six episodes long, but it manages to tell the sweep of human history and technology in an entertaining and fascinating way. I’ll admit I’m biased because it dwells on many of my hobby horses: the printing press, the telegraph, Claude Shannon and information theory. There are no annoying sponsorship interruptions, and best of all, you’ve got the wonderful voice of Stephen Fry in your earholes the whole time. Highly recommended!

So there you have it: three podcasts from 2018 that are worth subscribing to in their entirety:

Robustness and least power

There’s a great article by Steven Garrity over on A List Apart called Design with Difficult Data. It runs through the advantages of using unusual content to stress-test interfaces, referencing Postel’s Law, AKA the robustness principle:

Be conservative in what you send, be liberal in what you accept.

Even though the robustness principle was formulated for packet-switching, I see it at work in all sorts of disciplines, including design. A good example is in best practices for designing forms:

Every field you ask users to fill out requires some effort. The more effort is needed to fill out a form, the less likely users will complete the form. That’s why the foundational rule of form design is shorter is better — get rid of all inessential fields.

In other words, be conservative in the number of form fields you send to users. But then, when it comes to users filling in those fields:

It’s very common for a few variations of an answer to a question to be possible; for example, when a form asks users to provide information about their state, and a user responds by typing their state’s abbreviation instead of the full name (for example, CA instead of California). The form should accept both formats, and it’s the developer job to convert the data into a consistent format.

In other words, be liberal in what you accept from users.

I find the robustness principle to be an immensely powerful way of figuring out how to approach many design problems. When it comes to figuring out what specific tools or technologies to use, there’s an equally useful principle: the rule of least power:

Choose the least powerful language suitable for a given purpose.

On the face of it, this sounds counter-intuitive; why forego a powerful technology in favour of something less powerful?

Well, power comes with a price. Powerful technologies tend to be more complex, which means they can be trickier to use and trickier to swap out later.

Take the front-end stack, for example: HTML, CSS, and JavaScript. HTML and CSS are declarative, so you don’t get as much precise control as you get with an imperative language like JavaScript. But JavaScript comes with a steeper learning curve and a stricter error-handling model than HTML or CSS.

As a general rule, it’s always worth asking if you can accomplish something with a less powerful technology:

In the web front-end stack — HTML, CSS, JS, and ARIA — if you can solve a problem with a simpler solution lower in the stack, you should. It’s less fragile, more foolproof, and just works.

  • Instead of using JavaScript to do animation, see if you can do it in CSS instead.
  • Instead of using JavaScript to do simple client-side form validation, try to use HTML input types and attributes like required.
  • Instead of using ARIA to give a certain role value to a div or span, try to use a more suitable HTML element instead.

It sounds a lot like the KISS principle: Keep It Simple, Stupid. But whereas the KISS principle can be applied within a specific technology—like keeping your CSS manageable—the rule of least power is all about evaluating technology; choosing the most appropriate technology for the task at hand.

There are some associated principles, like YAGNI: You Ain’t Gonna Need It. That helps you avoid picking a technology that’s too powerful for your current needs, but which might be suitable in the future: premature optimisation. Or, as Rachel put it, stop solving problems you don’t yet have:

So make sure every bit of code added to your project is there for a reason you can explain, not just because it is part of some standard toolkit or boilerplate.

There’s no shortage of principles, laws, and rules out there, and I find many of them very useful, but if I had to pick just two that are particularly applicable to my work, they would be the robustness principle and the rule of least of power.

After all, if they’re good enough for Tim Berners-Lee…